FAQ

About PureSilk Durags

Q: Are the Durags really made of silk?

A: Yes! All  Durags are 100% silk and made in the USA. We use only the best quality natural silk, never synthetic fabrics.

 

Q: Are durags one-size-fits-all?

A: Yes – durags are designed to fit all head sizes.

 

Q: Is this product only for men?

A: No.  Our product can be used by men, women, and kids. Several color and size options are available to suit anyone – male or female.

 

Q: How Do I keep my  durag clean?

A: Since PureSilk Durags are made of 100% real silk, please handle with care. You can hand wash your durag and lay it flat on a towel to dry. Avoid machine washing or drying and never wring the fabric with your hands.

 

Q: It’s cold where I live. Will your product keep me warm?

A: Since 100% real silk is a breathable fabric, it helps preserve your natural body heat in cold climates and will keep you cool in warm climates.

 

Q: If you do not offer a durag in my favorite color. Will you make one?

A: We are always working to introduce new color options and patterns to appeal to all customers. Please send your suggestions or product questions to ContactUs@puresilkdurags.com.

Buy Online Questions

Q: How long will it take to receive my order?

A: PureSilk Durag orders are picked, packed, and shipped within 24 to 48 hours after your order is placed and tracking information is received immediately.

 

Q: I did not receive all of the contents of my order.

A: Send your order number, full name on the order, and any information on the missing products to ContactUs@puresilkdurags.com and we will assist as soon as possible!

 

Q: I received a different PureSilk Durag than the one I ordered.

A: We’ll happily ship you the correct item. Just send us your order number along with a description of the item you received to ContactUs@puresilkdurags.com and we’ll make it right!

 

Q: What is your return policy?

A: PureSilk Durags will only issue a refund for a defective product. If you receive a defective product, we will gladly replace it at no extra charge. Click here for our full Return Policy. Please email us at ContactUs@puresilkdurags.com (or via our Contact Us page) if you need further assistance.

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